Department of Health Case Management
AI-enabled case management and citizen portal
Our software helps government agencies deliver better services, optimize resource allocation, and foster citizen trust. We do this by providing a single platform that allows agencies to manage all of their data and processes, track progress, and measure results.
Description
This application solution provides a mobile-enabled wizard and rules-based intake form, document AI extraction, auto verification, and indexing, queue-based routing, assignment, and alerts, case management lifecycle tracking including activity logging (phone calls, SMS, emails, tasks), and call center AI and translation enabled for 24x7 self-service help in the language of the user.
