Table of Contents

• Introduction
• Knowledge Base Types
• Content Creation
• Customization and Formatting
• Accessibility and Sharing
• Interaction and Feedback
• Management Features
• Integration with Other Features
• How to create Knowledge Base

Introduction

The Knowledge Base in SnapApp serves as a centralized repository designed to store and manage various types of articles and information. Knowledge Base provides a comprehensive platform for organizing, sharing, and accessing knowledge within an organization or community.

Here’s a detailed overview of SnapApp Knowledge Base:

Knowledge Base Types

The Knowledge Base supports different types of articles, including but not limited to:

• Announcements: Used for sharing important updates or news
• Tutorials: Step-by-step guides or instructional articles.
• Q&A Sections: Spaces for asking and answering questions.
• Ideas: Areas for brainstorming and sharing innovative concepts.
• Tips: Short, informative pieces offering advice or insights.
• Code Snippets: Segments of code shared for reference or demonstration.

Content Creation

Authors can create articles using various input methods:

• Page Builder: Provides comprehensive customization options, empowering authors to craft visually appealing articles with text, images, HTML, CSS, and more. After entering the article name, you will be redirected to the Page Builder interface, enabling you to design your webpage using custom UI elements.

• Rich Text: Provides a simpler format for creating articles, suitable for Q&A sections or straightforward text-based content.

Customization and Formatting

The Page Builder tool empowers authors to extensively customize articles, enabling them to format text, insert images, embed multimedia elements, and apply custom styles using HTML and CSS.

Accessibility and Sharing

Articles in the Knowledge Base can be configured for public or private access:

• Public Articles: Accessible to anyone, including non-authenticated users, via direct URL links.
• Private Articles: Require authentication for access, ensuring that only authorized users can view the content.

Interaction and Feedback

The Knowledge Base facilitates interaction and feedback among users:

• Comments: Users can leave comments on articles, enabling discussions and collaboration.

• Likes: Users can express appreciation for articles by liking them, providing feedback on the content’s quality or usefulness.

• Notifications: Users receive notifications when mentioned or tagged in a comment, allowing for timely engagement.

Management Features

Authors have various management capabilities to maintain and organize articles:

• Editing: Authors can edit their artciles and update them accordingly. Users commenting on a particular article can edit their comments and can also delete them.

• Pinning: Authors can pin articles to prioritize them or highlight important content.
• Deleting: Authors can delete articles that are no longer relevant or necessary.

• Configuration: Authors can configure article properties such as URLs (slugs), visibility settings (public/private), and metadata.

Integration with Other Features

The Knowledge Base seamlessly integrates with other Snapapp features, enhancing collaboration and communication:

• Feed System: Articles in the Knowledge Base can be integrated with the feed system, allowing for real-time communication, collaboration, and updates within the platform.
• User Profiles: User interactions and contributions within the Knowledge Base are associated with their user profiles, providing visibility and accountability.

How to create Knowledge Base

To create a Knowledge Base in Snapapp, follow these general steps:

1. Access Snapapp Platform:

   Sign in to the Snapapp platform using your credentials. Ensure you have the requisite permissions to create and manage a Knowledge Base.

2. Navigate to the Knowledge Base Section:

   Once logged in, go to Application Settings from the dropdown menu in the upper right corner. Once the Application Settings page loads, navigate to the Data dropdown in the left navigation pane and select the Knowledge Base option. This will direct you to the Knowledge Base list view page.

3. Create a New Knowledge Base:

   Click the Add New button on the right to navigate to the Create View of the Knowledge Base.

4. Define Article Name:

   Decide on an appropriate name for your Knowledge Base and provide a suitable Subject label.

5. Choose Input Method:

   Choose your preferred input method for creating articles. Options include selecting between a Page Builder for highly customizable content or a Rich Text editor for simpler articles.

   

6. Choose Permission Set:

   Click the Add button to choose the relevant permission set and enable the operations the user can perform on the knowledge base (CRUD) by selecting checkboxes. Additionally, choose the Access level from the dropdown list, which includes Admin, Basic User, Elevated Admin, and Unauthenticated User Access. After selecting the desired options, click Save to save the permission set and complete the creation of the Knowledge Base.

7. Create Content:

   Begin creating content for your Knowledge Base articles. Use your selected input method to incorporate text, images, multimedia elements, formatting, and any other pertinent information.

8. Configure Article Properties:

   Set up properties for each article, such as visibility settings (public or private), URL (slug), metadata, and access permissions.

9. Test and Review:

   Before launching the Knowledge Base, thoroughly review and test the articles to ensure accuracy, completeness, and usability. Make any necessary adjustments or corrections to ensure proper accessibility for users.

Thank you for following these steps to configure your SnapApp components effectively If you have any questions or need further assistance, please don’t hesitate to reach out to our support team. We’re here to help you make the most out of your SnapApp experience.

For support, email us at snapapp@bluevector.ai